Return Policy
Last Updated:11/15/2024
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To qualify for a return, the following conditions must be met:
The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
A receipt or proof of purchase is required.
Return Label
If your return is accepted, we will provide you with two options for the return label:
Included in the Package: If requested, we will include a physical return label in your original parcel, so you can easily use it if you decide to return an item.
Downloadable PDF: Alternatively, we will send you a downloadable PDF return label via email. You can print this label at your convenience and follow the instructions provided on how and where to send your package.
Important Note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@fitdazzle.com We usually reply within 24–48 hours.
How to Start a Return:
Contact us at support@fitdazzle.com to initiate a return.
If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues:
Please inspect your order upon delivery and contact us immediately at support@fitdazzle.com if:
The item is defective or damaged.
You received the wrong item.
We will evaluate the issue and work to resolve it promptly.
Exceptions / Non-Returnable Items:
The following items are not eligible for return:
Perishable goods (e.g., food, flowers, plants).
Custom products (e.g., special orders, personalized items).
Personal care goods (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
Exchanges:
To exchange an item, you need to return the original item first. Once the return is approved, you can make a separate purchase for the new item.
Customer Responsibility for Incorrect Orders
If a customer places an order for the wrong product, the responsibility lies with the customer. In such cases:
The customer will be required to cover all actual shipping charges for the return and reshipping of the correct product.
If the incorrect order needs to be returned, it must follow the regular Returns Policy outlined below.
To avoid such issues, we encourage customers to review their order details carefully before finalizing the purchase.
Refund Policy
Refund Process:
Once we’ve received and inspected your returned item, we will notify you whether the refund is approved.
If approved, the refund will be processed and credited to your original payment method within 10 business days.
Refund Timeline:
Please note that banks or credit card companies may take additional time to process and post the refund.
Delayed Refunds:
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@fitdazzle.com.
CONTACT INFORMATION:
Business Name: FitDazzle
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Phone Support: +1 (201) 503-5185
Email Support: support@fitdazzle.com
Business Address: 60 Howard Dr Apt E, Bergenfield New Jersey 07621, United States